FAQ

Your personal data is yours. We don't sell it, trade it, or share it. We use it only to keep you safe and to make TrulyUs work the way it should.

For ID verification, we use Veriff, a secure third-party service. TrulyUs never stores your ID photos or documents — we only keep the confirmation that you're verified.

Only if you choose. You can share your Verified Passport number with someone you meet, and they can check it — but nobody can access it without your permission. Think of it as proof of integrity in dating: show it to friends or potential partners to spark trust (and maybe even a conversation).

On TrulyUs, members can have up to three active conversations at any one time. When a conversation ends, that slot opens up for a new conversation. This design reduces wasted time, discourages endless dragging-out, and helps everyone be deliberate about the connections that matter.

If a connection has moved into real life, by mutual agreement the conversation can be marked as 'Moved to Offline.' The chat then shifts into your 'Memory Bank': the full history is preserved for reference, but no new posts can be added. This way, your three conversations stay focused while important details — like a birthday, or an aunt's name you'll want to remember — are never lost.

Not quite. The TrulyUs Week isn't an algorithm — it's a rhythm. Each day highlights a different way to introduce you to people on the platform, so your experience stays fresh and transparent, not gamified or random.

So here are the days!

Monday: Proximity, closest to you
Tuesday: Closest in age
Wednesday: Recent Activity
Thursday: New Joiners
Friday: Recent Activity
Saturday: Recent Activity
Sunday: 'Open To' day - people who fall outside of your self-described 'comfort zone' but that you've also indicated you're 'open to'

It's simple, transparent, and human — a week designed for real, maybe unexpected connection.

And then — no, we really don't have an algorithm where we feed all of your life characteristics, hopes, and your biography into a computer that churns out something like a FICO score for human connection. We simply connect you with people that share your preferences — that's it!

Before You Click "Share Passport"

Everyone on TrulyUs has an ID-verified Integrity in Dating Passport — that's the baseline. But sharing your Passport with someone is a step beyond: it's the moment you both choose full transparency. When you click "Ask to Share Passports," your match receives a friendly system prompt inviting them to do the same. Before it's sent, you'll both see this quick reminder: "Full names are visible only after mutual Passport sharing. Do not screenshot or forward this information. Misuse of verified details or identity data will lead to permanent removal from TrulyUs, and your Passport will display a record of that violation."

Once your match agrees, the system confirms that Passports have been exchanged. You'll then be able to view their full name and see whether any issues have ever been raised about their conduct. If there have been, take it as a cue for an open, thoughtful conversation — not a reason to panic, but a reason to ask and listen. If they haven't shared yet, your "Share Passport" button will show: "No Passport shared yet? No problem. But if they keep dodging it, it's okay to slow things down or step away — trust should go both ways."

Because at TrulyUs, transparency isn't optional — it's essential.

Info button "Share Passport"

When you click this button, your match gets a friendly prompt inviting them to do the same — along with this reminder: "Full names are visible only after mutual Passport sharing. Do not screenshot or forward this information. Misuse of verified details or identity data will lead to permanent removal from TrulyUs, and your Passport will display a record of that violation."

Once Passports are shared, you'll see their full name and any prior issues. If they haven't shared yet, you'll see: "No Passport shared yet? No problem. But if they keep dodging it, it's okay to slow things down or step away — trust should go both ways."

You can report concerns directly in the app. If something happens with a Verified Passport holder in real life, you can still report it — we take every report seriously and act quickly to protect the community.

If someone raises a concern about you, you'll be notified right away. You'll have two weeks to share your response. During that time, nothing will appear on your passport.

If you don't respond within two weeks, the concern will be added to your passport.

If you do respond, the other person will then have two weeks to reply and request adjudication. Nothing will appear on your passport during that period.

If they don't reply or request adjudication within two weeks, the concern will be closed, and nothing will appear on your passport.

We use AI to make your experience easier and less stressful. It can help you write a better bio and suggest natural conversation starters based on context — like time of day or season ("contextual nudges"). It also offers editable suggestions for sensitive moments: prompts like "Ask to Share Passports," "Ready to Meet IRL?", and "End Gracefully" can help you navigate tricky parts of online dating with tact and confidence. Importantly, these suggestions aren't based on your personal profile or chat history.

What AI does not do: it doesn't decide who you see. Matching is entirely based on the preferences you set. There's no hidden algorithm, and definitely no AI pulling the strings behind your connections.

Finally, we use AI for safety — to help keep the community respectful, spot harmful behavior, flag potential issues, and escalate anything serious to a real human when needed.

Anyone can take the Integrity Pledge and create an unverified Passport at no cost. Verified Passport carry a $5 one-time fee to cover ID verification, and access to the dating community is $10/month to keep TrulyUs secure and scam-free. There are no in-app purchases, no "premium tiers," and no advertising — everyone gets the same experience.

We will launch when there are enough verified Passport holders for a safe, vibrant community. That way, from the moment you join, you're meeting real people — not waiting for the party to start. The good news: even before launch, your Passport is yours to use. Share it IRL to show friends (or potential partners) that you're serious about integrity in dating — it might even spark a romantic conversation or two.